Inside Sales Representative at Dexter Magnetic Technologies, Inc., Elk Grove Village, IL

Inside Sales Representative

 

You will be responsible for complete customer service, maintenance, growth and development of all assigned existing and potential accounts to provide technical and application assistance, identify business potential and value added opportunities, and serve as a critical source of information on market conditions, competition, and overall business climate. Your previous experience as a Customer Service Representative or Inside Sales Representative in an engineered product business environment will provide you with strong qualifications for this opportunity.

 

Dexter Magnetic Technologies is a leading manufacturer of permanent magnets, magnetic assemblies and electromagnetic systems for the aerospace, medical, oil, gas, and industrial applications. We provide engineered solutions for these various customers by developing and delivering components for customer products.

 

Responsibilities include, but are not limited to:

• Plan and execute sales strategies through frequent contact (phone, e-mail), direct sales calls to existing or potential accounts, inform customers of new technologies and materials, assist with special projects involving application assistance, quotation/proposal preparation, engineering contact and coordination, and document activities within Vantage (the Dexter on-line MRP quote and accounting computer system). 
• Provide customer service, application assistance, technical support, and complaint resolution; process and follow-up quotations for customer requirements in a timely manner as defined by our Quality Management System [QMS] and supported by other functions within the company.
• Process PO’s pursuant to our QMS processes soliciting required customer information to enable our successful fulfillment of their PO’s; this could include current customer drawings/prints, quality clauses, terms and conditions, etc.
• Support Sales Engineers and Outside Regional Business Managers by providing quotations or other information pertaining to their customers or focus markets.
• Collect and report significant information to the Inside Sales Manager that may affect corporate goals including specific customer information, competitive activity, market and industry trends and changes, technology innovations, new applications, and corporate image.
• Identify growth opportunities and proactively execute strategies to convert plans to sales by executing outbound phone calling campaigns (“cold calling") to identified companies. Our horizontal marketing strategy identifies suspect companies that manufacture similar products to existing customers. You will identify and initiate contact with decision makers resulting in opportunity to quote and ultimately win their business.
• Participates in sales and marketing meetings as well as various training activities. Assist with training of less-experienced sales representatives.

 

Dexter Magnetic Technologies is built on the success stories of team members with initiative, creativity, enthusiasm and a proactive approach. We offer a competitive compensation and benefits package.  Check out our web site (http://www.dextermag.com) for more information. Please submit your resume, cover letter, and desired wage as a MS Word or PDF document to [Click Here to Email Your Resumé]

 

YOU MUST INCLUDE YOUR WAGE REQUIREMENTS FOR SERIOUS CONSIDERATION.

Knowledge Required

·3-5 years technical sales experience preferred.

·Bachelor’s degree in applied science or equivalent experience.

·Excellent verbal and written communication skills.

·Strong organizational and time management skills.

·Strong computer skills relating to MS Office & MRP/CRM (Vantage) experience a plus.

Nature of Position and Business Environment

Challenge and Creativity:

·Competency and continuous development of technical skills are required to handle the diverse nature of our account base.

·Proper adherence to QMS while utilizing good time management skills.

·Developing sales calling techniques (positive approach, overcoming objections) and the ability to ask the right questions while being an active listener.

·Clear, concise, and timely communications with all levels of personnel.

·Identifying customer buying influences and cycles while maintaining accurate customer information.

·Recognizing and taking advantage of an area of opportunity in a competitive situation.

Interactions:

·Regular contact with customers to ensure total customer service and develop new business.

·Regular contact with Inside Sales Manager and other Inside Sales staff.

·Frequent interaction with outside sales (Sales Engineers, Business Managers) and Application Engineers to capture new business.

·Frequent contact with Operations personnel to obtain and communicate information about specific orders and customer inquiries.

·Regular contact with Directors, Purchasing, and Marketing personnel to convey critical information that may pertain to sales or other areas of the business.

Business Environment:

·Dynamic, as new materials, suppliers, applications, and markets emerge.

·Teamwork (interdepartmental – operations, purchasing, quality, finance), essential to achieving success.

·Occasional long workdays to fulfill job assignments.

·Customer demands and pace of business place a growing importance on rapid response time.

Working Environment:

·Reports issues to the Inside Sales Manager, including unusual customer activity or request, critical unresolved customer complaints, and/or potentially damaging issues involving customers, vendors and personnel, and noticeable shifts in competitive posture, business climate and market conditions.

·Close, mutual working relationship with sales force.

Please submit resumes through the CareerBuilder website or send them to [Click Here to Email Your Resumé].